CALCULATE YOUR ELECTRICITY CONSUMPTION & BILL

CALCULATE YOUR ELECTRICITY CONSUMPTION & BILL
5.1 How the Tariff is determined?
The Commission under the powers conferred upon it by the Electricity Act, 2003 and also in the previous legislations determines the tariff for the licensees as well as for various categories of the consumers. The tariff determination process is an open and transparent process. The licensees are required to file their Annual Revenue Requirement (ARR) based on the expenses required for generation/procurement of power, its transmission and distribution to the end user. The data submitted by the licensees are published through a public notice and the stakeholders are invited to submit their comments/suggestions. The Commission thereafter conducts public hearings in the matter and seeks the objections/suggestions from the stakeholders which include consumers or consumer related organizations. The Commission is also assisted by expert consultants in diligent/prudent scrutiny of the financial & technical data submitted by the licensees. After such prudent checks, the Commission carries out the act of balancing the requirement of the companies and the revenues that are to be received from different categories of consumers and determines the tariff. A conscious effort is made to balance the interest of consumers and the licensees.

5.2 How to check monthly energy consumption?
Consumer can calculate approximate monthly consumption based on the connected load and usage hours. It is important to know how much the supplier is supposed to charge you per unit (kWh) of the electricity you consume. If you do not know, you can enquire from your distributor or you can visit the MPERC web site (www.mperc.org) for information. To understand how much you have been charged that month you will need to refer slab wise charges and calculate total charges from your monthly consumption. For example

Category Upto 30 units up to 50 units
Domestic Rs. 2.65 Rs. 2.90

Following table gives a fair indication of load of various equipments and the consumption vis-à-vis the usage time:

Appliances Wattage Monthly consumption of electricity in units
(KWH) Duration for consumption of one unit by using the appliance.
One hour per day Six hours per day
Bulb 25 0.75 4.5 40 hours
40 1.2 7.2 25 Hours
60 1.8 10.8 16 Hours 40 Minutes
100 3 18 10 Hours


Appliances Wattage Monthly consumption of electricity in units
(KWH) Duration for consumption of one unit by using the appliance.
C.F.L.
7 0.21 1.26 143 Hours
11 0.33 1.98 90 Hours 55 Minutes
13 0.39 2.34 77 Hours
27 0.81 4.86 37 Hours
Fluorescent
Tube Light 48" With copper choke 55 1.65 9.9 18 Hours 11 Minutes
With Electronic Choke 35 1.05 6.3 28 Hours 34 Minutes
Night Lamp 15 0.45 2.7 66 Hours 40 Minutes
Ceiling Fan 36"/48" 50 1.5 9 20 Hours
56" 60 1.8 10.8 16 Hours 40 Minutes
60" 70 2.1 12.7 14 Hours 17Minutes
Table Fan 12"/16" 40 1.2 7.2 25 Hours
Electric Press Domestic 450/700 13.5 to 21 81 to 136 2 Hours 13 Minutes to
1 Hour 25 Minutes
Dhobi 1000 30 180 1 Hour
Immersion Rod 1000 30 180 1 Hour
Geyser Capacity 15-50 Lit. 2000 60 360 30 Minutes
Instant 3000 90 540 20 Minutes
A.C. 1 Ton 1400 42 252 43 Minutes
1.5 Ton 1800 54 324 33 Minutes
Air Cooler 170 5.1 30.6 5 Hours 53 Minutes
Refrigerator Small 225 2 Units per day
Big 300 4 Units per day
Toaster 800 24 144 1 Hour 15 Minutes
Hot Plate
1000/1500 30 to 45 180 to 270 1 Hour to 40 Minutes
Electric Kettle 1000/2000 30 to 60 180 to 360 1 Hour to 30 Minutes
Mixer - Juicer (Big) 450 13.5 81 2 Hours 13 Minutes
Washing Machine Automatic 325/1000 9.75 to 30 58 to 180 3 Hours 5 Minutes to 5 Hours
Semi-automatic 200 6 36 5 Hours
Vacuum Cleaner 700-750 21 to 22.5 126 to 135 1 Hour 26 Minutes to
1 Hour 20 Minutes
Radio 15 0.45 2.7 66 Hours 40 Minutes
Tape Recorder 20 0.6 3.6 50 Hours
T.V. 60 to 120 1.8 to 3.6 10.8 to 21.6 16 Hours 40 Minutes to
8 Hours 20 Minutes
Video 40 1.2 7.2 25 Hours
Mosquito Repellant 5 0.15 0.9 200 Hours
Water Purifier 25 0.75 4.5 40 Hours
Computer 100 to 150 3 to 4.5 18 to 27 10 Hours to 6 Hours 40 Minutes

(Source: Publication by Bureau of Energy Efficiency, New Delhi)
Note:

1. Please note that the values of wattage ratings given in above table are given as a general guideline, however these ratings may differ for models of different makes.

2. Consumption of electricity can be measured on the basis of Kilowatt (KWH). One KWH is defined as one unit. Calculation of consumption in units can be worked out based on the Wattage rating of the machine multiplied by working hours and divided by 1000.

3. One unit electricity is consumed for lighting a 1000 watt bulb for one hour which can be measured as 1 KWH hour (1 KWH = 1 Unit of electricity)

5.3 How to calculate your monthly bill
You can calculate your electricity bill. See the following for Domestic, Non-domestic, Industrial and Agriculture category of LT consumers:

How the bill is prepared?

Madhya Pradesh Regulatory Commission has fixed the electricity Tariff on 29-07-2009 for the year 2009-10. You will now be receiving the bill as per the rates applicable from 6th August,2009. Please refer the table shown below, as your bill will be prepared as per the rates mentioned in the table.

A. DOMESTIC CATEGORY
S.No. Monthly consumption Energy charges (paise/unit) Fixed Charges Minimum charges
In Urban Area In notified Rural Area (Rs. per connection per month)
LV 1.1 – Consumption up to 30 Units per month
1 Up to 30 Units 265 Nil Nil 30
LV 1.2 – Consumption more than 30 Units per month (Telescopic benefit in energy charges for permanent connection)
1 Up to 50 Units (Applicable to consumers having consumption during the month in excess of 30 units) 290 Rs. 10 per connection per month Rs.5 per connection per month
2 51 to 100 units 330 Rs.20 per connection per month Rs.10 per connection per month 30
3 101 to 200 units 390 Rs. 40 for each 0.5 kW of authorised load per month Rs. 20 for each 0.5 kW of authorised load per month
4 Above 200 units 400 Rs. 45 for each 0.5 kW of authorised load per month Rs. 30 for each 0.5 kW of authorised load per month


S.No. Monthly consumption Energy charges (paise/unit) Fixed Charges Minimum charges
In Urban Area In notified Rural Area (Rs. per connection per month)
5 Temporary connection for construction of own house (max. up to one year) 500 Rs. 60 for each 0.5 kW of sanctioned load or connected load or recorded load which ever is highest per month Rs. 40 for each 0.5 kW of sanctioned load or connected load or recorded load which ever is highest per month 350
6 Temporary connection for social / marriage purposes and religious function 500 Rs. 5 for each 0.5 kW of sanctioned load or connected load or recorded load which ever is highest per day or part thereof Rs. 3 for each 0.5 kW of sanctioned load or connected load or recorded load which ever is highest per day or part thereof 350
7 Un-metered connection (in urban areas) For 77 units @ 305 30 - Nil
8 Un-metered connection For 30 units @ 265 - 10 Nil
(in rural areas )
9 Through DTR meter for clusters of Jhuggi/Jhopdi 245 Nil Nil Nil

B. NON-DOMESTIC CATEGORY
S. No. Sub category Energy charges (paise/ unit) Fixed charges in urban areas Fixed charges in rural areas Minimum Consumption
LV Category 2.1 The consumer shall guarantee a minimum annual consumption of 360 units per kW or part thereof of connected load or load as per agreement, whichever is higher or contracted load (in case of demand based charges), if supplied in urban areas and 240 units per kW or part thereof of connected load or load as per agreement, whichever is higher or contracted load (in case of demand based charges), if supplied in rural areas. However, the load of X-Ray unit shall be excluded while considering the connected load of the consumer for calculation of minimum consumption. The deficit unit (Minimum consumption –actual consumption) if any shall be billed at the applicable energy rate. Minimum charges in case of temporary connections for marriage purposes shall be Rs.500/-
1 Connected load based tariff 400 Rs. 40 per KW per month Rs. 20 per KW per month
2 OPTIONAL Demand based tariff for loads above 10KW* 400 Rs.120 per KW or Rs.96 per KVA of billing demand per month Rs.75 per KW or Rs. 60 per KVA of billing demand per month
LV Category 2.2
1 On all units for monthly consumption up to 50 units 465 Rs.20 per KW per month Rs.10 per KW per month


S. No. Sub category Energy charges (paise/ unit) Fixed charges in urban areas Fixed charges in rural areas Minimum Consumption
2 On all units for monthly consumption more than 50 units 505 Rs.40 per KW per month Rs.20 per KW per month The consumer shall guarantee a minimum annual consumption of 360 units per kW or part thereof of connected load or load as per agreement, whichever is higher or contracted load (in case of demand based charges), if supplied in urban areas and 240 units per kW or part thereof of connected load or load as per agreement, whichever is higher or contracted load (in case of demand based charges), if supplied in rural areas. However, the load of X-Ray unit shall be excluded while considering the connected load of the consumer for calculation of minimum consumption. The deficit unit (Minimum consumption –actual consumption) if any shall be billed at the applicable energy rate. Minimum charges in case of temporary connections for marriage purposes shall be Rs.500/-
3 OPTIONAL Demand based tariff for contract demand above 10 KW* 400 Rs.150 per KW or Rs.120 per KVA of billing demand per month Rs.90 per KW or Rs.72 per KVA of billing demand per month
4 Temporary connections including Multi point temporary connection at LT for Mela** 610 Rs.75 per KW or part thereof per month Rs.45 per KW or part thereof per month
5 Temporary connections for marriage purposes at marriage gardens or marriage halls or any other premises covered under LV2.2 category 610 Rs. 20 for each KW of sanctioned load or connected load or recorded load which ever is highest per day or part thereof Rs. 10 for each KW of sanctioned load or connected load or recorded load which ever is highest per day or part thereof
6 For X-Ray plant Additional fixed charges (Rs. per machine per month)
Single Phase 200
Three Phase 300
* Note: The Consumer shall have the option to avail demand based tariff
** Note: In case permission for organizing Mela is granted by Revenue Authorities of Govt. of MP

C. LT INDUSTRIAL
For Non seasonal and seasonal consumers
Category of consumers Fixed Charges (Rs. per month) – Urban Areas Fixed Charges (Rs. per month) – Rural Areas Energy Charges (paise per unit) – Urban / Rural Area
A. Non seasonal consumers
4.1 a LT industries up to 25 HP Rs. 45 per HP Rs.10 per HP 325
4.1b Demand based tariff (up to 100 HP) Rs. 132 per kVA or Rs 165 per kW per month of billing demand Rs. 50 per kVA or Rs 60. per kW per month of billing demand 415
4.1c Demand based tariff (Above 100 HP & up to 150 HP*) (For existing consumers only) Rs 176 /kVA or Rs.220 / kW per month of billing demand Rs 176 /kVA or Rs.220 / kW per month of billing demand 430
4.1 d Temporary connection 1.3 times of the applicable tariff



Category of consumers Fixed Charges (Rs. per month) – Urban Areas Fixed Charges (Rs. per month) – Rural Areas Energy Charges (paise per unit) – Urban / Rural Area
B Seasonal Consumers (period of season shall not exceed 180 days continuously). If the declared season or off-season spreads over two tariff periods, then the tariff for the respective period shall be applicable.
4.1 e During season Normal tariff as for Non seasonal consumers Normal tariff as for Non seasonal consumers Normal tariff as for Non seasonal consumers
4.1 f During Off -season Normal tariff as for Non-seasonal consumers on 10 % of contract demand or actual recorded demand, whichever is more Normal tariff as for Non-seasonal consumers on 10 % of contract demand or actual recorded demand, whichever is more 120 % of normal tariff as for Non-seasonal consumers
Note (a) * In addition, these consumers are also liable to pay transformation losses at 3% and transformer rent as per the order for Miscellaneous and general charges.
(b) Minimum Consumption::
For LT Industries in rural areas: The consumer shall guarantee a minimum annual consumption (kWH) of 240 units per HP or part thereof of contract demand irrespective of whether any energy is consumed or not during the year.
For LT Industries in urban areas: The consumer shall guarantee a minimum annual consumption (kWH) of 360 units per HP or part thereof of contract demand irrespective of whether any energy is consumed or not during the year.

D. AGRICULTURAL PUMPS
S. No. Sub-Category Monthly Fixed charges Energy charges (Paise per unit)
a) First 300 units per month NIL 250
b) Rest of the units in the month NIL 300
c) Temporary connections NIL 350
d) DTR metered group consumers NIL 225
Basis of billing of energy of un-metered consumption:
Assessment of un-metered consumption shall be done in the following manner from Aug. 09 onwards:-

RURAL AREAS

Un-metered agriculture consumers using three phase motors
Permanent connections @ 40 units per HP of the sanctioned load per month for the months of Aug & September and 120 units per HP of the sanctioned load per month for the months from October to March.
Temporary connections @ 155 units per HP of the sanctioned load per month.
Un-metered agriculture consumers using single phase motors
Permanent connections @ 50 units per HP of the sanctioned load per month for the months of Aug & September and 130 units per HP of the sanctioned load per month for the months from October to March.
Temporary connections @ 170 units per HP of the sanctioned load per month.

URBAN AREAS

Un-metered agriculture consumers using three phase motors
Permanent connections @ 70 units per HP of the sanctioned load per month for the months of Aug & September and 150 units per HP of the sanctioned load per month for the months from October to March.
Temporary connections @ 175 units per HP of the sanctioned load per month.
Un-metered agriculture consumers using single phase motors
Permanent connections @ 70 units per HP of the sanctioned load per month for the months of Aug & September and 170 units per HP of the sanctioned load per month for the months from October to March.
Temporary connections @ 190 units per HP of the sanctioned load per month.

Minimum Consumption : -

For Metered agricultural consumers: The consumer shall guarantee a minimum consumption of 15 units per HP or part thereof of connected load per month for the months from April to September and 45 units per HP or part thereof of connected load per month for the months from October to March irrespective of whether any energy is consumed or not during the year.

Specific Conditions for DTR metered consumers
a. All the consumers connected to the DTR shall pay the energy charges for the units worked out based on their actual connected load.
b. All the consumers will be required to execute agreement with their Licensee to this effect

5.4 Incentives for installation of energy saving devices subject to satisfaction of licensee
(i) Installation of Pump sets with ISI motor 15 paisa per units
(ii) Installation of pump sets with ISI motor with PVC pipes & foot valve. 30 paisa per units
(iii) Installation of pump sets with ISI motor with PVC pipes & foot valve and capacitor 45 paisa per units

E. GENERAL NOTE FOR ALL CATEGORIES: Other than the charges specified in foregoing tables for various categories, consumers are also liable to pay the following charges:
1) Electricity Duty (Fixed by the State Government)
2) Energy development surcharge ( CESS) (Fixed by the State Government)
3) Meter rent (Fixed by MPERC)
4) Surcharge on delayed payment; other charges like welding surcharge, capacitor surcharge etc. wherever applicable.
5) Please see booklet on tariff order for the 2009-10 for full details of various terms and conditions.

5.4 How to reduce your electricity bill and conserve energy?
We all know Electricity as a means to save ourselves from the effect of heat during summer. With proper use of efficient appliances, we may reduce our electricity bills by reducing demand of electricity. In this direction, the Commission has advised the Distribution companies to use Energy Efficient Appliances in their Offices. In the wider interest of consumers and for their general information, following measures are suggested, which will enable the consumers not only to reduce their electricity bills, but to help in conserving the precious energy thereby the State in controlling the electricity demand.

WHAT TO DO WHAT NOT TO DO
Lighting & Fans

 As far as possible, use work oriented lighting while reading. Use reading lamps, which will give you focused light and will not illuminate the room.
 Use energy efficient tubes or Compact Fluorescent Lamps (CFL) which save you up to 70% of electricity. As compared to ordinary Bulb, the CFL gives you 8 times the illumination. One 15 Watt CFL illuminates equivalent to a 60 Watt Bulb.
 Use electronic Choke in place of an ordinary Choke.
 Remove the dust particles deposited on the Bulbs and Tube rods from time to time. The dust particles reduce the intensity of light.
 As far as possible make use of Sunlight and use lighter shades of paints on the walls.
 Use Energy-Smart Fans in rooms where these are required to be run continuously. Use Electronic Regulators for fans.
 Keeping the switch ON when there is no requirement of electricity.
 Using ordinary filament Bulbs, especially in places like lobby/passage/toilet. Please note that in the ordinary filament Bulbs, 90% of energy is wasted towards heat and only 10% used for illumination.
 Using old Regulators in Fans.
 Using non ISI low quality appliances.
 Always keeping the lights and fans ON while going out of the room.
Refrigerators

 The motors and compressors of the Refrigerators emit continuous heat; therefore, keep provision for continuous flow of air around. The distance between the Refrigerator and wall should be at least 30 cms.
 Before opening the door of the Refrigerator, keep in mind all the articles required to be taken out for use. This will enable you to keep its door open for a minimum period & reduce consumption
 Carry out the regular check for leakages in the Refrigerator and ensure that the Rubber seal of the Refrigerator is absolutely clean and tight. If a piece of paper is kept between the seal and the body of the Refrigerator and if it does not come out on pulling, then the seal is OK. If it comes out on pulling, change the seal immediately.
 Keep the thermostat of the Refrigerator on minimum setting. Always use Bureau of Energy Efficiency (BEE) labelled Star Rated Refrigerators.  Keeping Refrigerators very close to the wall.
 Allowing dust particles to accumulate on the Refrigerator condenser. Please note that the efficiency of the motors is reduced due to accumulation of dust on condenser which in turn enhances electricity consumption.
 Not defrosting the Freezer regularly. Please note that the Ice deposited on the freezer of manual Defrost Refrigerator through insulation on the coil reduces its power of cooling the articles, thereby enhancing the consumption of electricity.
 Keeping hot articles and food items directly in the Refrigerator, thereby wasting the energy.
 Opening the door of the Refrigerator very frequently.


WHAT TO DO WHAT NOT TO DO
Air Conditioner (AC)

 As far as possible, make use of ceiling fan or table fan or cooler for protection from heat because with the use of fan, consumption of electricity is worth 30 paise per hour, with that of cooler it is worth Rs. 3.00 per hour whereas with the use of Air Conditioners it is worth Rs. 10.00 per hour.
 A high quality Air Conditioner cools your room just in 30 minutes. Please make use of the timer and keep the Air Conditioner off for some time.
 If the Air Conditioner has become too old and needs frequent repairs, it is better to purchase a new Air Conditioner. Always use Bureau of Energy Efficiency (BEE) Star Rated Labelled Air Conditioners.  Adjustment of Temperature of Air Conditioner below 27º C. Keep in mind that the electricity could be saved to the extent of 3 to 5 % per degree Centigrade fall in temperature.
 Keeping the doors and windows of the room open when Air Conditioner is being used.
 Never cleaning the filters of the Air Conditioner.

बधाई ... मैने आज से २४ बरस पहले जो योजना कागज पर बनाई थी , अब वह लेगी मूर्त रूप

सीएफएल से रोशन होगा प्रदेश

जबलपुर। प्रदेश का हर घर अब सीएफएल की रोशनी से जगमगाएगा। इसके लिए तीनों कंपनियों में कवायद शुरू की गई है। फिलहाल सबसे पहले मध्य क्षेत्र कंपनी में लागू किया गया है व इसी महीने शेष दोनों कंपनियों में भी बचत लैंप योजना को लागू करने की तैयारी की जा रही है।

इस योजना के अंतर्गत उपभोक्ता अपने ४०, ६० और १०० वॉट के बल्बों के बदले १०, १५ और २० वॉट के सीएफएल बदल सकते हैं और एवज में १५ रुपए प्रति सीएफएल देना होगा। सोमवार को मध्यक्षेत्र विद्युत वितरण कंपनी भोपाल ने ग्रीन पाइंट एनर्जी लिमिटेड जयपुर के साथ एमओयू पर हस्ताक्षर किए। इस दौरान कंपनी की ओर से मुख्य अभियंता वाणिज्य एसए अंसारी और ग्रीन पाइंट की ओर से निदेशक नीलेश गुप्ता मौजूद रहे। इस योजना के लागू होने से भोपाल व ग्वालियर क्षेत्र के १६ लाख उपभोक्ता लाभान्वित होंगे।

पूर्व क्षेत्र में भी इसी महीने होगी लागू- मध्यप्रदेश मध्यक्षेत्र विद्युत वितरण कंपनी में भी बचत लैंप योजना को लागू करने की तैयारी कर ली गई है और इसके लिए अक्टूबर में ही एमओयू साइन कर लिए जाएंगे। वहीं पश्चिम क्षेत्र में भी योजना को शीघ्र लागू करने के प्रयास किये जा रहे हैं।

बचत लैंप योजना को पूर्व क्षेत्र कंपनी में इसी माह से लागू किया जाएगा और कंपनी से शीघ्र ही एमओयू साइन किए जाएंगे।

Who is MPERC?

1.1 Who is MPERC?
The Madhya Pradesh Electricity Regulatory Commission was constituted by the Government of Madhya Pradesh, Department of Energy under the power vested in Section 17(7) (3) of Electricity Regulatory Commissions Act, 1998 (No 4 of 1998), vide notification No 5726-F-3-20- Thirteen-98, Bhopal dated 18th August 1998
Subsequently the State Government enacted the Madhya Pradesh Vidyut Sudhar Adhiniyam, 2000 (No 4 of 2001) which was made effective from 3rd July 2001. This Act gave wide ranging powers to the Commission on licensing, tariff determination and powers to issue Codes and Regulations, as may be necessary to perform its functions.
A comprehensive legislation was enacted by the Govt. of India in the form of the Electricity Act, 2003. This Act has introduced several new provisions and mandates several new functions and responsibilities on the State Electricity Regulatory Commissions. The Electricity (Amendment) Act, 2007 has made changes to some of the provisions of the Electricity Act, 2003. Provisions with regard to unauthorized use/ theft of electricity have been made more stringent.



1.2 Functions of MPERC
Subject to the provisions of Electricity Act, 2003, the Commission shall discharge, amongst others, the following functions, namely:
 Determine the tariff for generation, supply, transmission and wheeling of electricity, wholesale, bulk or retail, as the case may be, within the State:
 Regulate electricity purchase and procurement process of distribution licensees including the price at which electricity shall be procured from the generating companies or licensees or from other sources through agreements for purchase of power for distribution and supply within the State;
 Facilitate intra-state transmission and wheeling of electricity;
 Issue licenses to persons seeking to act as transmission licensees, distribution licensees and electricity traders with respect to their operations within the State;
 Promote co-generation and generation of electricity from renewable sources of energy by providing suitable measures for connectivity with the grid and sale of electricity to any person, and also specify, for purchase of electricity from such sources, a percentage of the total consumption of electricity in the area of a distribution licence;
 Adjudicate upon the disputes between the licensees, and generating companies and to refer any dispute for arbitration;
 Specify State Grid Code consistent with the Central Grid Code
 Specify or enforce Standards with respect to quality, continuity and reliability of service by licensees;
 Fix the trading margin in the intra-State trading of electricity, if considered, necessary; and
 The State Commission shall advise the State Government on all or any of the following matters, namely :
o promotion of competition, efficiency and economy in activities of the electricity industry;
o promotion of investment in electricity industry;
o reorganization and restructuring of electricity industry in the State;
o matters concerning generation, transmission , distribution and
o Trading of electricity or any other matter referred to the State Commission by that Government.


1.3 Powers of the Commission
The Commission shall, for the purpose of any inquiry or proceeding under this Act, have the powers as are vested in a Civil Court under the Code of Civil Procedure,1908 (5 of 1908) while trying a suit, in the following matters:
 Summoning and enforcing of attendance of any witness and examination on oath;
 Discovery and production of any document or other material object producible as evidence;
 Reception of evidence on affidavits;
 Requisition of any public record from any court or office;
 Issue of commission for examination of witnesses;
 Review of its decisions, directions and orders and
 Any other matters which may be prescribed by the State Government.

Regulatory decisions affect the public and consumers at large, particularly decisions related to tariffs, access and quality of supply, new generation and licence applications. It is a legal requirement that the decision-making process should be fair and transparent.
All decisions, directions and orders of the Commission shall be in writing and shall be supported by reasons. The decisions, directions and orders of the Commission including those of the dissenting member, unless otherwise specified by the Commission, shall be available for inspection by any person and copies of the same shall be made available in a manner the Commission may prescribe.


1.4 Constitution of the Commission
The State Govt. forms a selection committee headed by a person who has been a Judge of the High Court. The Chief Secretary of the State & Chairperson of CEA or Central Commission are the other members of the selection committee to select the Chairman and Members of the State Regulators. MPERC consists of one Chairman and two Members. The Chairman works as a Chief Executive of the Commission. The Chairperson and the Members of the State Commission shall be persons of ability, integrity and standing who have adequate knowledge of, and have shown capacity in, dealing with problems relating to engineering, finance, commerce, economics, law or management.
The Regulator is supported by Directors, Joint Directors and Deputy Directors backed up by functional experts in the economic, technical, financial, legal, research, policy development, human resources, IT & stakeholder management and consumer services areas.
1.5 Consumer Advocacy Cell
The Commission has formed a “Consumer Advocacy Cell” in its office. The Cell is headed by Consultant (LR) of the Commission.


His Mobile Number for providing assistance to the consumers is 9425010821.


The main functions of Consumer Advocacy Cell are:
(i) To empower consumers to participate effectively in the regulatory process.
(ii) To represent consumers on all matters relating to power sector.
(iii) To act as a source of information to the consumers on the issues of electricity.
(iv) To arrange Workshops and Training Programmes for Consumer Advocacy Groups/NGOs/SHGs.
(v) To publish News-letters, fact-sheets and other informative materials.
(vi) To handle grievances and complaints of electricity consumers received in the Commission and to arrange to conduct survey and publish reports on the issues related to consumer services.
(vii) To disseminate information through use of TV Media, Radio and Print Media.
(viii) To work as an interface between the Commission and the consumers and bring out relevant issues to the knowledge of the Commission for protection of consumers’ interests.



























A2: HOW MPERC HELPS YOU AS AN ELECTRICITY CONSUMER
2.1 Ensure quality supply and faster dispute resolution through Regulations
The commission has notified the following Regulations to ensure quality and reliability in supply of electricity by the licensee with performance guarantee standards to take care of the consumers’ interests and at the same time defined different charges to be paid by the consumers for the services given by the licensee for a viable commercial business.
‘Madhya Pradesh Electricity Supply Code’:
This Code provides conditions to govern supply and retail sale of electricity by the licensees and procedures thereof, the powers, functions and obligations of the licensees and the rights and obligations of consumers, and matters connected therewith and incidental thereto. In brief it prescribes about the service conditions between the licensee and the consumers.
‘Distribution performance standards’:
The objective of this regulation is as follows:
 To ensure that the Distribution System’s performance meets a minimum guaranteed standard which is essential for the consumer’s installation to function properly.

 To enable the consumer to design their systems and equipments to suit the electrical environment that they operate in.

 To enhance the quality of standards of the Distribution System and services to meet acceptable standards in the short term and gradually move towards improved standards in the long term.

 This regulation empowers consumers to get compensation for under performance by licensee.

‘Security Deposit Regulation’:

To ensure recovery of reasonable security deposit in line with the provision of the Electricity Act, 2003 from the consumers, the Commission has prescribed the detailed procedure and quantum of the security deposit to be collected from the various consumer categories:

 Licensee may collect Security Deposit from all consumers in respect of the meters, line and plant provided for the connection and supply of energy.

 The Security Deposit shall be accepted in the form of cash or bank draft only. Cheques will be acceptable only subject to the condition that supply will be possible to commence only on realization of cheque.

‘Establishment of Forum and Ombudsman for grievance redressal’:
The MPERC recognizes the urgency and need for enhancing the levels of services to the electricity consumers in the State. It accords high importance to the rights of consumers. Keeping in view the objective of safeguarding consumers’ interests, the Commission has directed in the Regulations to establish the Electricity Consumers’ Grievance Redressal Forum and Electricity Ombudsman for redressal of grievances. At present there are three Forums, one each at Bhopal, Indore and Jabalpur at the Head Quarters of Distribution Licensees. The Ombudsman is having his office at the MPERC. The Forums & Ombudsman also visit places other than their HQ to reach to the consumers to solve their grievances.
The consumer has the right to complain about the quality of service rendered by the licensee. If the consumer is not satisfied with the outcome or the manner in which the complaint is handled by the licensee, the consumer may refer the matter to the Forum and if he is still not satisfied with Forum’s decision then he can make an appeal to the Ombudsman for settlement of his grievance.
Grievance Redressal Forums handle complaints including:
 Quality of supply
 Billing and accounting queries
 Quality of service

अब म.प्र. में भी बिजली क्षेत्र में उपभोक्ता संगठनो की भागीदारी होगी १४.१०.०९ को भोपाल में संपन्न हुई एक कार्यशाला ....

कार्यशाला की अध्यक्षता की विद्युत नियामक आयोग के अध्यक्ष श्री बोस ने , भागीदारी की विशेष वक्ता जागो ग्राहक जागो के श्री बिजान मिश्रा ने , श्री विवेक रंजन श्रीवास्तव ,श्री मृदुल खरे ..नियामक आयोग के अधिकारियो ने , प्रदेश भर से आये अनेक स्वैछिक संगठनो के प्रतिनिधियो ने ,